At 1 S India, we are committed to delivering your order safely and on time. Every product is carefully inspected, securely packed, and shipped through trusted delivery partners to ensure it reaches you in excellent condition.

Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

Order Processing

Once your order is confirmed, our team begins preparing it for shipment.

Before dispatch, every product goes through a quality check and is packed securely to help protect it during transit.

Most orders are processed within 1 to 3 business days. During busy seasons, promotional events, or public holidays, processing times may be slightly longer.

Business days do not include Sundays or public holidays.

Shipping Time

Delivery times depend on your location and the shipping service available in your area.

Estimated delivery times are:

Within India: 3 to 7 business days
Remote or difficult-to-reach locations: 5 to 10 business days
International Orders (if available): Delivery time varies depending on the destination country and customs clearance.

Please note that these are estimated delivery times and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated during checkout based on:

Delivery location
Order weight and dimensions
Shipping method selected
Order value (where applicable)

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking details.

You can use the tracking number provided to check the latest delivery status through the courier partner’s tracking system.

Delivery Address

Please ensure that your shipping address, contact number, and postal code are correct before placing your order.

1 S India is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the details before your order is dispatched.

Delivery Attempts

Our courier partners may attempt delivery more than once.

If delivery cannot be completed because the customer is unavailable or the address is incorrect, the package may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.

Damaged or Incorrect Deliveries

We carefully inspect every order before dispatch. However, if your package arrives damaged, contains the wrong item, or has missing products, please notify us within 24 hours of delivery.

When contacting us, please include:

Your order number
Clear photographs of the product
Photos of the outer packaging
A brief description of the issue

Providing complete information helps us resolve your request more quickly.

Return Policy

We offer a 7-day return policy from the date your order is delivered.

To be eligible for a return due to damage, defects, missing items, or an incorrect product, you must inform our customer support team within 24 hours of delivery.

Returned products must be unused, in their original condition, and include all original packaging, labels, and accessories.

For complete details, please refer to our Return & Refund Policy.

Delayed Deliveries

While we work closely with reliable shipping partners, delivery delays may occasionally occur due to:

Severe weather conditions
Natural disasters
Public holidays
Transportation disruptions
Customs procedures (for international shipments)
Incorrect delivery information

We appreciate your patience if such delays occur and will assist you in tracking your order whenever possible.

International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, or local charges imposed by the destination country unless otherwise stated during checkout.

Delivery times for international orders may vary depending on customs clearance and local courier services.

Failed Deliveries

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, we will contact you to arrange re-shipment.

Additional shipping charges may apply before the order is sent again.

Order Cancellation

Orders can usually be cancelled before they are packed or dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be covered by our Return & Refund Policy, subject to the applicable terms.

Shipping Restrictions

Some products may not be available for delivery to certain locations because of courier limitations, local regulations, or shipping restrictions.

If we are unable to deliver to your address, we will inform you as soon as possible and arrange an appropriate solution.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us.

1 S India

Email: info@1sindia.com
Phone: +91-9837712270
Address: TARIQ NAGAR RASHID MOSQUE NEAR AZAD NAGAR SAMBHAL ROAD MORADABAD 244001 UTTAR PRADESH INDIA

Our customer support team will be happy to assist you during business hours.

Our Commitment

At 1 S India, every order is handled with care from the moment it is placed until it reaches your doorstep. We are committed to providing secure packaging, reliable shipping, and responsive customer support to ensure a smooth and satisfying shopping experience.

Thank you for choosing 1 S India.