At 1 S India, we want you to shop with confidence. We take great care in manufacturing, inspecting, and packing every product before it is shipped. However, if you receive an item that is damaged, defective, incorrect, or does not meet your expectations, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Our Return Policy

We offer a 7-day return policy from the date your order is delivered.

To be eligible for a return, you must also inform us within 24 hours of receiving your order if you notice any damage, defect, missing item, or incorrect product.

Requests reported after 24 hours of delivery may not be eligible for return or replacement unless required by applicable law.

Return Eligibility

A product may be eligible for return if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• The product is missing parts or accessories.
• The product is significantly different from what you ordered.

To qualify for a return, the product must:

• Be returned within 7 days of delivery.
• Be unused and in its original condition.
• Include all original packaging, tags, manuals, and accessories.
• Be packed securely to prevent damage during return shipping.
• Be accompanied by proof of purchase or your order number.

Products That Cannot Be Returned

For hygiene, safety, or product condition reasons, returns may not be accepted in the following situations:

• Products that have been used, installed, or altered.
• Items damaged due to misuse, improper handling, or negligence.
• Products returned without their original packaging or accessories.
• Clearance, final sale, or specially discounted items marked as non-returnable.
• Customized or made-to-order products unless they arrive damaged or defective.

Reporting a Damaged or Incorrect Product

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

When contacting us, please provide:

• Your order number.
• Your full name.
• A brief description of the issue.
• Clear photographs of the product.
• Photos of the outer packaging, shipping label, and any visible damage.

Providing complete information helps us review your request quickly.

Return Approval

Once we receive your request, our support team will review the details and may ask for additional information if required.

If your return is approved, we will provide instructions for the return process.

Please do not send any product back without receiving confirmation from our customer support team.

Return Shipping

If the return is approved because of:

• A damaged product
• A manufacturing defect
• An incorrect item sent by us

We will arrange the return or provide appropriate guidance, depending on your location.

If a return is requested for reasons other than a product issue, return shipping charges may be the responsibility of the customer, unless otherwise agreed.

Inspection After Return

After the returned product reaches our facility, it will be inspected to confirm that it meets the conditions outlined in this policy.

This inspection helps us process your replacement or refund accurately.

Refund Policy

Once your returned item has been inspected and approved, we will begin processing your refund.

Refunds are issued using the original payment method whenever possible.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account after it has been processed.

If the original payment method is unavailable, we will work with you to arrange a suitable alternative where applicable.

Replacement Policy

If a replacement product is available, we may offer a replacement instead of a refund for:

• Damaged products
• Manufacturing defects
• Incorrect items received

If the product is no longer available, a refund or another suitable solution may be offered.

Order Cancellation

Orders may be cancelled before they are packed or shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

Refunds That May Be Declined

A refund request may not be approved if:

• The issue was reported more than 24 hours after delivery.
• The return request is made after the 7-day return period.
• The product has been used, damaged, or altered after delivery.
• The returned product is incomplete or missing original accessories.
• The product does not meet the return eligibility requirements.

How to Request a Return

To start a return request, please contact our customer support team with the following information:

• Order Number
• Customer Name
• Contact Number
• Reason for Return
• Clear Photos or Videos of the Product (if applicable)

Our team will guide you through the next steps after reviewing your request.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us.

1 S India

Email: info@1sindia.com
Phone: +91-9837712270
Address: TARIQ NAGAR RASHID MOSQUE NEAR AZAD NAGAR SAMBHAL ROAD MORADABAD 244001 UTTAR PRADESH INDIA

Our customer support team will be happy to assist you during business hours.

Our Commitment

Customer satisfaction is important to us. We work hard to manufacture quality products and carefully inspect every order before it leaves our facility. If something is not right, we will do our best to resolve the issue fairly, quickly, and professionally.

Thank you for choosing 1 S India.